Refund policy

REFUND & RETURN POLICY

OVERVIEW

At shop.fredagain.in, our collections are produced in limited quantities, so we're unable to offer refunds once an order is placed. However, if you receive a defective item, we're happy to provide an exchange. We recommend recording your unboxing when you receive your order — delivery courier scams have been on the rise lately, and this helps protect you in case of any issues. Review our policy below for details.

DEFECTIVE OR DAMAGED PRODUCTS

If you receive a defective or damaged item, please contact us at support@fredagain.in within 7 days of receiving your order, along with images or a video as proof.

We will offer:

  • An exchange for the same item (subject to stock availability).

Since our collections are limited, we can't always guarantee the same item will be available for exchange. In such cases, we may offer store credit or a suitable alternative at our discretion.

SHIPPING TIMELINES

We work to get every order out as quickly as possible, but delivery times can occasionally be affected by factors outside our control — courier delays, regional logistics issues, or high demand during a drop. If your order's shipping time exceeds our estimated timeframe by more than 10 business days, please reach out to support@fredagain.in and we'll look into it with the carrier.

RETURNS & EXCHANGES

  • We only offer exchanges if the product is defective.
  • You must contact us within 7 days of receiving the product.
  • You must provide photo or video proof of the defect.

To initiate an exchange, email support@fredagain.in with your order details. If approved, we'll provide further instructions. Customers are responsible for return shipping costs unless the item is defective.

LOST OR STOLEN PACKAGES

We're not responsible for packages confirmed as delivered to the address provided at checkout.

If you suspect your package was lost or stolen, we recommend:

  • Verifying the delivery address entered during checkout.
  • Checking with neighbors or household members.
  • Contacting your local post office or delivery carrier for assistance.

Upon inquiry, we'll confirm delivery status, date of delivery, and shipping carrier information to help you investigate further.

CONTACT INFORMATION

For any questions or concerns regarding our policy, please contact us at: 📩 support@fredagain.in